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What if I’m locked out of Knowledge-Based Authentication (KBA)

Getting locked out of KBA can be frustrating, but we’ll help you through it. If you’ve tried too many times, there’s a required waiting period before you can try again—it’s a legal safeguard. Take a moment to check your details (name, address, SSN) for accuracy, then we’ll reschedule your session. It’s all about ensuring security. If you need assistance sorting this out, just let us know—we’re happy to guide you!